OCHARO , GITENYA SAMWEL EFFECTS OF IMPLEMENTATION OF TOTAL TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF HOSPITALITY INDUSTRY. A CASE STUDY OF THE NYAKOE HOTEL. - KISII UNIVERSITY PRESS, KISII UNIVERSITY PRESS, 2017, - iX, 50 P, ILL INCLUDES BIBLIOGRAPHICAL REFERENCES Subjects--Topical Terms: Total quality management- Hospitality LC Class. No.: RES HD 62. 15 .O 254 2017 / 1