TY - BOOK AU - ENGLISH J. AU - FIELDING M., HOWARD E. , VAN DER MERWE N. TI - PROFESSIONAL COMMUNICATION:HOW TO DELIVER EFFECTIVE WRITTEN AND SPOKEN MESSAGES SN - 0-7020-56590 AV - HF 5718 .P76 2002 1 PY - 2002/// CY - SOUTH AFRICA PB - JUTA KW - COMMUNICATION N1 - INCLUDES AN INDEX ER -