WRITING THAT WORKS  How to Communicate Effectively in Business ; email ,letters,memos,presentations ,plans,proposal,reports,speeches and resumes 
Kenneth Roman and Joel Raphaelson 
 - 3rd Ed. 
 - United States of America  Harper Resource and imprint of HarperCollins Publishers  2000 
<br/><br/><label>ISBN: </label>9780060956431