TY - BOOK AU - HARRINGTON H. J. AU - AD AL TI - BUSINESS PROCESS IMPROVEMENT: THE BREAKTHROUGH STRATEGY FOR TOTAL QUALITY PRODUCTIVITY AND COMPETITIVENESS SN - 9780070267688 AV - PR 2833 .A2 B46 1988 1 PY - 1986/// CY - NEW YORK PB - MC GRAW-HILL, INC KW - BUSINESS PROCESS N1 - INCLUDES OF INDEX ER -