TY  - BOOK
AU  - STONE,DOUGLAS
AU  - PATTON,BRUCE:HEEN,SHEILA
TI  - DIFFICULT CONVERSATIONS: HOW TO DISCUSS WHAT MATTERS MOST
SN  - 978-0-14-3118444-2
AV  - BF 637 .C45 S76 1999 
PY  - 1999///
CY  - NEW YORK
PB  - PENGUIN BOOKS
KW  - Interpersonal communication. Interpersonal communication--Case studies
ER  -