TY - BOOK AU - FISHER ROGER AU - SHAPIRO DANIEL TI - BEYOND REASON : USING EMOTIONS AS YOU NEGOTIATE SN - 978-0-14-303778-1 AV - BF 637.N4 F57 2005 C.1 PY - 2005/// CY - NEW YORK PB - PENGUIN BOOKS KW - NEGOTIATION ER -