TY - BOOK AU - SVEND HOLLENSEN TI - MARKETING MANAGEMENT :A RELATIONSHIP APPROACH SN - 9780273643784 AV - HF5415.55.H65 2002 PY - 2002/// CY - NEWYORK PB - PRENTICE HALL KW - Relationship marketing. Marketing--Management. Relationship marketing--Case studies N1 - INCLUDES AN INDEX ER -