SPECTOR,ROBERT <br/><br/>
THE NORSTROM WAY TO CUSTOMER SERVICE EXCELLENCE  THE HANDBOOK FOR BECOMING THE "NORDSTROM" OF YOUR INDUSTRY 

 - 2ND.ED. 
 - NEW JERSEY  JOHN WILEY & SONS,INC. 
 - XVI,224P. 
<br/><br/> INCLUDES INDEX 
<br/><br/><label>ISBN: </label>978-1-118-07667-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nordstrom (Firm) Customer services--United States. Department stores--United States.
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .S64 2012