TY  - BOOK
AU  - SPECTOR,ROBERT
AU  - McCARTHY,PATRICK
TI  - THE NORSTROM WAY TO CUSTOMER SERVICE EXCELLENCE: THE HANDBOOK FOR BECOMING THE "NORDSTROM" OF YOUR INDUSTRY
SN  - 978-1-118-07667-5
AV  - HF 5415.5 .S64 2012 
CY  - NEW JERSEY
PB  - JOHN WILEY & SONS,INC.
KW  - Nordstrom (Firm) Customer services--United States. Department stores--United States
N1  - INCLUDES INDEX
ER  -