CARLAW PEGGY <br/><br/>
THE BIG BOOK OF CUSTOMER SERVICE TRAINING GAMES: QUICK, FUN ACTIVITIES FOR TRAINING CUSTOMER SERVICE REPS, SALESPEOPLE, AND ANYONE ELSE WHO DEALS WITH CUSTOMERS 

 - NEW YORK  MCGRAW-HILL  2009 
 - XIV, 209P. 
<br/><br/><label>ISBN: </label>0-07-077974-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Employees--Training of. 2. Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HF 5549.5 .C37 2009  / C.2