TY  - BOOK
AU  - HABERER,JOANN
TI  - CUSTOMER SERVICE IN THE INFORMATION AGE :ACOMMON SENSE APPROACH TO HIGH -TECH HELP
SN  - 978-0-619-25909-9
AV  - HF 5415.55  .H33   2004 
PY  - 2004///
CY  - U.S.A.
PB  - AXZO PRESS
N1  - INCLUDES INDEX
ER  -