SMITH SHAUN <br/><br/>
MANAGING THE CUSTOMER EXPERIENCE: TURNING CUSTOMERS INTO ADVOCATES 

 - LONDON  PRENTICE HALL  2002 
 - XVI, 254P. 
<br/><br/> INCLUDES INDEX 
<br/><br/><label>ISBN: </label>0 273 66195 7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer relations. 2 Relationship marketing. 3. Customer loyalty.
<br/><br/><label>LC Class. No.: </label>HF 4515.5 .S65 2002  / C.1