GERSON RICHARD F. <br/><br/>
MEASURING CUSTOMER SATISFACTION: A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE 

 - USA  AXZO PRESS  1993 
 - 118P. 
<br/><br/><label>ISBN: </label>978-1-56052-178-5 
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .G47 1993  / c.1