TY  - BOOK
AU  - GERSON RICHARD F.
TI  - MEASURING CUSTOMER SATISFACTION: A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE
SN  - 978-1-56052-178-5
AV  - HF 5415.5 .G47 1993 c.1
PY  - 1993///
CY  - USA
PB  - AXZO PRESS
ER  -