TY  - BOOK
AU  - MARTIN WILLIAM B.
TI  - MANAGING QUALITY CUSTOMER SERVICE: A PRCTICAL GUIDE FOR ESTABLISHING A SERVICE OPERATION
SN  - 978-0-931961-83-0
AV  - HF 5415.5 .M37 1989 C.1
PY  - 1989///
CY  - USA
PB  - AXZO PRESS
ER  -