FINCH LIOYD <br/><br/>
CALL CENTER SUCCESS:ESSENTIAL SKILLS FOR CSRs 

 - USA  AXZO PRESS  2000 
 - 122P. 
<br/><br/><label>ISBN: </label>978-1-56052-578-9 
<br/><br/><label>LC Class. No.: </label>HE 8788 .F56 2000  / C.1