TY  - BOOK
AU  - FINCH LIOYD
TI  - CALL CENTER SUCCESS:ESSENTIAL SKILLS FOR CSRs
SN  - 978-1-56052-578-9
AV  - HE 8788 .F56 2000 C.1
PY  - 2000///
CY  - USA
PB  - AXZO PRESS
ER  -