FRIEDMAN , NANCY <br/><br/>
CUSTOMER  SERVICE  NIGHTMARES ; 100 TALES OF THE WORST EXPERIENCES POSSIBLE AND HOW THEY COULD HAVE BEEN FIXED 

 - CANADA  CRISP LEARNING .COM 
 - XI,  149 P. 
<br/><br/> INCLUDES INDEX 
<br/><br/><label>ISBN: </label>978-1-56052-498-4 
<br/><br/><label>LC Class. No.: </label>HF 5415  .F75  1988  / C.1