TY  - BOOK
AU  - FRIEDMAN , NANCY
TI  - CUSTOMER  SERVICE  NIGHTMARES ; 100 TALES OF THE WORST EXPERIENCES POSSIBLE AND HOW THEY COULD HAVE BEEN FIXED
SN  - 978-1-56052-498-4
AV  - HF 5415  .F75  1988 C.1
CY  - CANADA
PB  - CRISP LEARNING .COM
N1  - INCLUDES INDEX
ER  -