KAPLAN,  DANIEL L. <br/><br/>
SERVICE  SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS 

 - NEWYORK   JOHN WILEY & SONS  1994 
 - X, 262 P. 
<br/><br/> INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX 
<br/><br/><label>ISBN: </label>978-0-471-59129-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. SERVICE  INDUSTRIES-MANAGEMENT . 2. SERVICE INDUSTRIES-QUALITY CONTROL
<br/><br/><label>LC Class. No.: </label>HD 9980.5  .K37 1994  / C.1