TY  - BOOK
AU  - KAPLAN,  DANIEL L.
AU  - RIESER,CARL.
TI  - SERVICE  SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS
SN  - 978-0-471-59129-0
AV  - HD 9980.5  .K37 1994 C.1
PY  - 1994///
CY  - NEWYORK 
PB  - JOHN WILEY & SONS
KW  - 1. SERVICE  INDUSTRIES-MANAGEMENT . 2. SERVICE INDUSTRIES-QUALITY CONTROL
N1  - INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX
ER  -