TY - BOOK AU - HELDER CHRIS TI - THE ULTIMATE BOOK OF INFLUENCE: 10 TOOLS OF PERSUASION TO CONNECT, COMMUNICATE AND WIN IN BUSINESS SN - 978-1-118-64130-9 AV - HD 30.3 .H45 2013 PY - 2013/// CY - MELBOURNE PB - JOHN WILEY AND SONS AUSTRALIA KW - 1. Persuasion (Psychology) in organizations. 2. Communication in management. 3. Influence (Psychology) Business communication. Success N1 - INCLUDES INDEX ER -