TY - BOOK AU - FRIEDMAN NANCY TI - TELEMARKETING TIPS FROM A TO Z : HOW TO MAKE EVERY CALL A WINNER SN - 978-1-56052 603-2 AV - HF 5415 .1265 .F 75 2001 C.1 PY - 2001/// PB - AXZO PRESS KW - Telemarketing. Success in business N1 - INCLUDES BIBLIOGRAPHICAL REFERENCE AND INDEX ER -