TY - BOOK AU - KHAN , RASHID N. TI - BUSINESS PROCESS MANAGEMENT : A PRACTICAL GUIDE SN - 0-929652-32-0 AV - HD 58.87 .K493 2004 C.1 PY - 2004/// CY - FLORIDA PB - MEGHAN-KIFFER PRESS KW - 1. Industrial management. 2. Workflow--Management. 3. Reengineering (Management) N1 - INCLUDES BIBLIOGRAPHICAL REFERENCE AND INDEX ER -