TY - BOOK AU - KOTLER PHILIP AU - I. STEVENS J. ROBERT II. SHALOWITZ TI - STRATEGIC MARKETING FOR HEALTH CARE ORGANIZATIONS: BUILDING A CUSTOMER-DRIVEN HEALTH SYSTEM SN - 978-1-118-35583-1 AV - RA 410. 56 .K68 2021 C.1 CY - SAN FRANCISCO PB - JOSSEY-BASS KW - 1. Marketing of Health Services--methods 2. Consumer Behavior United States N1 - INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX ER -