TY - BOOK AU - MOTARI YUSSUF OKARI TI - EFFECT OF SERVICE QUALITY PRACTICES ON GENERATIONAL SATISFACTION OUTCOMES AMONG FIVE-STAR HOTELS IN KENYA: MODERATING ROLE OF COVID 19BRAND INNOVATION APPROACHES AV - THE:TX 911.3.R57 M68 2021 PY - 2021/// CY - KENYA PB - KISII UNIVERSITY PRESS ER -