TY - BOOK AU - GROVER VARUN AU - MARKUS LYNNE M. TI - BUSINESS PROCESS TRANSFORMATION SN - 978-81-203-4056-5 AV - T 58.6.G76 2008 PY - 2008/// CY - NEW DELHI PB - PHI LEARNING PRIVATE LIMITED KW - MANAGEMENT INFORMATION SYSTEMS N1 - INCLUDES EDITORS AND CONTRIBUTIONS,SERIES EDITOR AND AN INDEX ER -