Beisse, Fred <br/><br/>
A Guide to Computer User Support for Help Desk & Support Specialists 

 - Sixth Edition 
 - Boston, MA  Cengage Learning  2015 
 - xx, 684p.:ill. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781285852683 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Computer technical support. 2. Help desk.
<br/><br/><label>LC Class. No.: </label>QA 76.9 .C65 B45 2015  / C.1