| 000 | 00408nam a22001457a 4500 | ||
|---|---|---|---|
| 005 | 20250107153130.0 | ||
| 008 | 250107b |||||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-885167-30-9 | ||
| 100 | _aGITOMER JEFFREY | ||
| 245 | _aCUSTOMER SATISFACTION IS WORTHLESS, CUSTOMER LOYALTY IS PRICELESS | ||
| 260 |
_aTEXAS _bBARD PRESS _c1998 |
||
| 300 | _a288P. | ||
| 500 | _aINCLUDES AN INDEX | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c214198 _d214198 |
||