000			00390nam a22001577a 4500
005			20250107163746.0
008			250107b |||||||| |||| 00| 0 eng d
020			_a978-1-4260-1834-3
100			_aMORGAN REBECCA
245			_aCALMING UPSET CUSTOMERS
250			_a4TH ED.
260			_aNEW YORK _bAXZO PRESS _c2009
300			_a86P.
500			_aINCLUDES AN INDEX
942			_2lcc _cBK
999			_c214208 _d214208