000 00278nam a2200097Ia 4500
008 230915s9999 xx 000 0 und d
050 _aG154.R67 1992 C.1
100 _aHAL F.ROSENBLUTH
245 4 _aTHE CUSTOMER COMES SECOND AND OTHER SECRETS OF EXCEPTIONAL SERVICE
942 _cBK
999 _c70925
_d70925