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MEASURING CUSTOMER SATISFACTION: A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE

GERSON RICHARD F.

MEASURING CUSTOMER SATISFACTION: A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE - USA AXZO PRESS 1993 - 118P.

ISBN: 978-1-56052-178-5

LC Class. No.: HF 5415.5 .G47 1993 / c.1

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