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EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN ENHANCING CUSTOMER SATSFACTION IN THE TELECOMMUNICATION INDUSTRY. CASE STUDY OF SAFARICOM LIMITED, ELDORET.

CHERUIYOT, BELLA KIPKORIR

EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN ENHANCING CUSTOMER SATSFACTION IN THE TELECOMMUNICATION INDUSTRY. CASE STUDY OF SAFARICOM LIMITED, ELDORET. - KISII KISII UNIVERSITY 2014 - X, 64P.

INCLUDES REFENCES AND APPENDIX

LC Class. No.: THE HF 5415.5 .C354 2014 / C.1

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