ASSESSEMENT OF THE EFFECTS OF TANGIBLE AND INTAGIBLE FACTORS OF SERVICE QUALITY ON TOURISTS SATISFACTION IN HOMESTAY FACILITIES IN THE LAKE VICTORIA KENYA TOURISM CIRCUIT

OGUCHA ELIZA

ASSESSEMENT OF THE EFFECTS OF TANGIBLE AND INTAGIBLE FACTORS OF SERVICE QUALITY ON TOURISTS SATISFACTION IN HOMESTAY FACILITIES IN THE LAKE VICTORIA KENYA TOURISM CIRCUIT - KISII KSU 2014 - Xii,58P;ILL.

INCLUDES REFERENCES