SERVICE SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS
KAPLAN, DANIEL L.
SERVICE SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS - NEWYORK JOHN WILEY & SONS 1994 - X, 262 P.
INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX
978-0-471-59129-0
1. SERVICE INDUSTRIES-MANAGEMENT . 2. SERVICE INDUSTRIES-QUALITY CONTROL
HD 9980.5 .K37 1994 / C.1
SERVICE SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS - NEWYORK JOHN WILEY & SONS 1994 - X, 262 P.
INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX
978-0-471-59129-0
1. SERVICE INDUSTRIES-MANAGEMENT . 2. SERVICE INDUSTRIES-QUALITY CONTROL
HD 9980.5 .K37 1994 / C.1