SERVICE SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS (Record no. 214385)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00629nam a22001817a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250114b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-0-471-59129-0 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 .K37 1994 |
| Item number | C.1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KAPLAN, DANIEL L. |
| 245 ## - TITLE STATEMENT | |
| Title | SERVICE SUCCESS : LESSONS FROM A LEADER ON HOW TO TURN AROUND A SERVICE BUSINESS |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | NEWYORK |
| Name of publisher, distributor, etc. | JOHN WILEY & SONS |
| Date of publication, distribution, etc. | 1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | X, 262 P. |
| 500 ## - GENERAL NOTE | |
| General note | INCLUDES BIBLIOGRAPHICAL REFERENCES AND INDEX |
| 650 ## - SUBJECT ADDED ENTRY | |
| Topical term or geographic name entry element | 1. SERVICE INDUSTRIES-MANAGEMENT . 2. SERVICE INDUSTRIES-QUALITY CONTROL |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | RIESER,CARL. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Long Loan Book |
No items available.