THE NORSTROM WAY TO CUSTOMER SERVICE EXCELLENCE (Record no. 214192)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00654nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250107b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-118-07667-5 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 .S64 2012 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SPECTOR,ROBERT |
| 245 ## - TITLE STATEMENT | |
| Title | THE NORSTROM WAY TO CUSTOMER SERVICE EXCELLENCE |
| Remainder of title | THE HANDBOOK FOR BECOMING THE "NORDSTROM" OF YOUR INDUSTRY |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2ND.ED. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | NEW JERSEY |
| Name of publisher, distributor, etc. | JOHN WILEY & SONS,INC. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XVI,224P. |
| 500 ## - GENERAL NOTE | |
| General note | INCLUDES INDEX |
| 650 ## - SUBJECT ADDED ENTRY | |
| Topical term or geographic name entry element | Nordstrom (Firm) Customer services--United States. Department stores--United States. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McCARTHY,PATRICK |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Long Loan Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Business & Economics | Kisii University Library | Kisii University Library | On Display | 01/07/2025 | 105792 | HF 5415.5 .S64 2012 | 000000017174 | 01/07/2025 | C.1 | 01/07/2025 | Long Loan Book | |||||
| Library of Congress Classification | Business & Economics | Kisii University Library | Kisii University Library | On Display | 01/07/2025 | 105793 | HF 5415.5 .S64 2012 | 000000017289 | 01/07/2025 | C.2 | 01/07/2025 | Long Loan Book |