APA
FRIEDMAN, .CUSTOMER SERVICE NIGHTMARES ; 100 TALES OF THE WORST EXPERIENCES POSSIBLE AND HOW THEY COULD HAVE BEEN FIXED. CANADA: CRISP LEARNING .COM.
Chicago
FRIEDMAN, .CUSTOMER SERVICE NIGHTMARES ; 100 TALES OF THE WORST EXPERIENCES POSSIBLE AND HOW THEY COULD HAVE BEEN FIXED. CANADA: CRISP LEARNING .COM.
Harvard
FRIEDMAN, .CUSTOMER SERVICE NIGHTMARES ; 100 TALES OF THE WORST EXPERIENCES POSSIBLE AND HOW THEY COULD HAVE BEEN FIXED. CANADA: CRISP LEARNING .COM.
MLA
FRIEDMAN, .CANADA: CRISP LEARNING .COM. .